Topup2world Terms and Conditions

Topup2world Terms and Conditions

 

Introduction

These Terms and Conditions (“TCs”) constitute the full terms and conditions that apply to the agreement between You and Vectone Network Limited (“We,” “Us,” “Our”), an English registered company with its registered address at 58 Marsh Wall, London E14 9TP (Registration number 05445235), and supersede and replace any prior written or oral terms. Where any term specific to an Additional Service conflicts with any other term herein the term that is specific to that Additional Service shall prevail.

1. Definitions

1.1 “Pin” means the code sent by Us
1.2 “Service” means the Vectone Service.
1.3 “Vectone”, “Our”, “Us”, and “We” means Vectone Network Limited, an English registered company with its registered address at 58 Marsh Wall, London E14 9TP.
1.4 “Vectone Account” means the account that We set up for You when We agree to provide You with the Service.
1.5 “Vectone Credit” means credit that You may purchase from time to time which is added to Your Vectone Account but which has no monetary value other than when used to pay for goods and/or services provided by Us. Vectone credit is expressed in UK pounds sterling (“GBP”)
1.6 “Vectone Service” means the ability to make calls to national and international destinations from the United Kingdom and such other services as we may provide you from time to time.
1.7 “You” and “Your” means the person with whom We enter into this agreement with.

2. Right to Cancel

2.1 Under the Distance Selling Regulations (2000), You have the right to cancel the agreement until the end of the 14th working day after the date on which the agreement was formed.
2.2 WHERE YOU AGREE TO RECEIVE THE SERVICE BEFORE YOUR RIGHT TO CANCEL EXPIRES YOU LOSE YOUR RIGHT TO CANCEL THE AGREEMENT.
2.3 Where You choose not to receive the Service until after the end of Your right to cancel You must inform us and We will not provide the Service until after Your right to cancel expires.
2.4 Where You retain the right to cancel and want to cancel the agreement during Your right to cancel You must write to Us, ensuring that Your letter reaches Us before the expiry of Your right to cancel, to tell Us that You want to cancel the Agreement.
2.5 Where You retain the right to cancel and give Us notice that You want to cancel during Your right to cancel We agree to return any payment made by You within 30 days of the date on which We receive Your notice.

3. When and How the agreement is formed

3.1 When You send us an SMS to Us from a mobile telephony device capable of sending and receiving SMS at the number we notify you of from time to time, You are making an offer to Us that is open and capable of acceptance. Your mobile account, as provided by your mobile service provider, will be debited with £5.00.
3.2 You agree that We have no obligation to accept Your offer and that We may refuse any offer You make for any reason.
3.3 We accept Your offer to purchase the Service when We provide You with the means of using the Service.

4. What happens once the agreement is formed

4.1 Once We accept Your offer We will send You an SMS containing local and/or toll free number along with a Pin used to access the Service. Your Vectone Account will be credited by the amount in 3.1. Although We record your telephone number when You sign up and permit this number to access the Vectone Service You may also utilise the Vectone Service from another number using your Pin.
4.2 We may limit or amend the purchase methods We accept at any time and without any prior notice to You.
4.3 We may limit the amount of times you may purchase Vectone Credit at anytime without notice to You. At present this is limited to 6 times in a month.
4.4 Vectone Credit will be applied to Your Vectone Account when We receive the Your payment accordingly, depending on the method You use, it may take one or more days for Vectone Credit to be applied to Your Vectone Account.
4.5 When You make a telephone call using the Vectone Service, Your Vectone Account will be debited by the amount due in accordance with the applicable rate at the time that You made that call.
4.6 Rates are variable and We advise You to check the applicable rate before You make a call (for rates visit www.topup2world.com).
4.7 Vectone credit is non-refundable.
4.8 In order for the Vectone Service to function, Your Vectone Account must be in credit

5. Safeguarding Your Vectone Account and Services

5.1 You agree that You are solely responsible for any calls made using Your mobile telephone number and for any transactions that take place on Your Vectone Account and that You are solely responsible for ensuring the confidentiality of these.
5.2 You agree to inform Us of any unauthorised use of Your Vectone Account within 24 hours of Your discovery of such unauthorised use by emailing Us at helpdesk@topup2world.com.
5.3 You agree to indemnify Us against any and all claims and demands, costs, including legal fees, and other expenses incurred by Us made by any third party in respect of any unauthorised use of Your Pin an/or Vectone Credit.

6. Your Responsibilities

6.1 You agree that You are wholly responsible for the content of Your use of the Service and agree not to transmit any material which is illegal, unlawful, improper or which violates or infringes the rights of any third party.
6.2 You agree not to attempt to gain, or permit or allow actively or inactively to permit any third party to attempt to gain, unauthorised access to the Service.
6.3 You agree not to resell the Service and/or any part thereof, nor to assign, licence or transfer Your rights in the Service or in Your Vectone Credit.
6.4 You agree to indemnify Us against any claim or demand arising out of, or due to, Your use of the Service.

7. Suspension and Termination

7.1 You may terminate the Service at any time on giving notice to us by email to helpdesk@topup2world.com. The conditions for terminating the Service are particularised hereunder. Vectone Credit unused at the time of termination will lapse and will not be refunded.
7.2 We may terminate this agreement or suspend the Service, or any part thereof, at any time where We determine that You are in breach of these TCs, have acted inconsistently with the spirit of these TCs, have violated Our rights, or the rights of any third party, where We suspect fraud or where We are obliged by any lawful court, regulator or other authority to terminate this agreement.
7.3 We may also terminate this agreement where Your Vectone Account has been dormant for a period of at least 6 months.

8. Refunds

8.1 We are under no obligation to provide You with a refund.
8.2 Where You believe You should be refunded You must write to Us at helpdesk@topup2world.com detailing the reasons why You believe You should be refunded and providing any evidence You believe is relevant to Your request.
8.3 We will consider any request for a refund on a case by case basis and if we decide to refund You all, or part of the amount, You claim, We will credit Your Vectone Account.

9. Miscellaneous

9.1 As the Service, or part thereof, is provided through the networks of third parties, We are unable to guarantee either the quality of any call or that any call that is placed using the Service will be connected or that, once connected, the connection will remain until that call is terminated.
9.2 We do not provide, nor are We obliged to provide You with access to mobile telephone services and all rates and charges are exclusive of any costs You may be liable to pay to a third party for such access or services.
9.3 Vectone may transfer or assign its rights or obligations under the agreement at any time. You are not permitted to transfer or assign Your rights or obligations under the agreement at any time.
9.4 This agreement is governed by the laws of England and Wales and both You and We agree to be subject to the exclusive jurisdiction of the courts of England and Wales.
9.5 A finding that any provision of these TCs is, or has become, invalid, illegal or unenforceable in any respect under applicable law shall not affect or impair the validity, legality or enforceability of any other provisions of these TCs.
9.6 Failure by any party, at any time, to enforce any of the terms of this agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this agreement, or any part thereof, and no waiver of a breach of this agreement shall constitute a waiver of any subsequent breach.
9.7 The section headings in these TCs are for convenience only and have no legal or contractual effect.
9.8 Nothing in these TCs confers, or is intended to benefit any third party or to confer any right on any third party to enforce any term of this agreement
We may amend these TCs at any time. Any amendment to these TCs that has a negative effect on You shall be notified to You and if You do not accept the amendment You shall be entitled to terminate this agreement.